Privacy Policy
When you create an account or use the service, some information about you is provided directly and some is collected automatically while you use the website. This policy explains what may be stored, why we need it and when that information may be used.
Information We Receive
During registration, we may ask for details such as your name, email address, date of birth, address and country of citizenship. If the account needs to be verified, an identification number or valid ID document may also be requested.
Technical information is collected as well. This can include your IP address, device, location data and activity on the website. If you contact support, the details you include in your message may also be kept as part of the conversation.
Why We Need This Information
Most of the information is used to keep the account working properly. We need to identify users, manage accounts and respond when someone contacts support.
Some data may also be used for KYC checks, security reviews and the detection of suspicious activity. Where a legal or internal requirement means something needs to be checked, the relevant information may be used for that purpose.
If you choose to receive promotions or other updates, your email address may also be used for those communications.
When Information May Be Shared
Not every part of the service is handled by the same company. Some information may therefore need to be shared with technical providers or other partners involved in running the service.
Only the information needed for that specific purpose is shared. Data may also need to be disclosed where required by law or by a relevant authority.
If Required Information Is Missing
Some parts of the service cannot be completed unless we can confirm who is using the account.
If requested details or documents are not provided, verification, certain account features or the handling of a specific case may be paused until the missing information is received.
Deleting Personal Data
You can ask us to delete personal information that no longer needs to be kept. This does not always mean every record can be removed immediately.
Some information may need to remain on file because of legal, regulatory or security requirements. Deletion requests can be sent by email, and we may need to confirm your identity before making changes to the account or removing personal data.